Secure Phone Payments with UCPayd.
In today’s business landscape, taking payments over the phone is essential. Verbal interactions with customers often lead to higher sales conversions and better collection rates. However, with the rise of complex cyber threats, it’s no longer safe or PCI compliant to verbally collect customer card details. Consumers are increasingly wary of sharing card information over the phone, as advised by their banks.
Introducing UCPayd: a user-friendly, PCI-compliant cloud voice service that allows businesses to securely take payments over the phone.
The Cybercrime Risk for Australian Businesses:
- 43% of cybercrime targets in Australia are SMEs.
- The average cost of a data breach in Australia is $4.26 million.
- Nearly half of SMEs spend less than $500 annually on cybersecurity.
- Australian businesses have a 30% chance of experiencing a data breach.
Understanding PCI-DSS Compliance
The Payment Card Industry Data Security Standard (PCI-DSS) is the global benchmark for securing payment data, established by the Payment Card Industry Security Standards Council (PCI-SSC). Formed in 2004 by major card brands like American Express, MasterCard, Visa, Discover, and JCB International, the council sets security standards for managing payment data. Compliance is enforced by major card providers and banks, with audits conducted by licensed PCI auditors.
All organisations that accept, process, or store customer payment details must adhere to PCI standards. This is crucial for Australian businesses of all sizes, especially those providing support services to merchants, such as payment processors, cloud infrastructure providers, and outsourced call centres.
The PCI-SSC has released PCI-DSS 4.0, which includes updated standards that businesses must implement by 31 March 2025 to remain compliant. Non-compliance can result in fines ranging from $5,000 to $100,000 and other penalties.
What is UCPayd?
UCPayd is a PCI-DSS compliant cloud service that enables your staff to take payments over the phone without customers having to verbally disclose their card information. During the transaction, your staff member and customer remain on the call. When it’s time to pay, your staff member activates UCPayd, and the customer enters their card information via their phone’s keypad. The tones are masked, and UCPayd processes the payment securely.
Benefits of Using UCPayd:
- PCI-DSS Compliance: Ensures you meet regulatory requirements.
- Enhanced Security: Protects customer card data and your business from breaches.
- Cost Reduction: Lowers MOTO fees, compliance costs, and insurance costs.
- Consumer Trust: Boosts confidence in phone transactions and preserves your brand’s reputation.
- Versatility: Suitable for both call centre and non-call centre environments.
- No Sales Impact: Customers stay on the line throughout the transaction, reducing the risk of losing the sale.
Business Outcomes
- Meets PCI Requirements: UCPayd helps you comply with PCI-DSS while continuing to sell over the phone.
- Improves Security Posture: Reduces the risk of cyberattacks.
- Outcomes:
- PCI-DSS compliance
- Strengthened security posture
- Improved customer trust and brand reputation
- High ROI
- Lower MOTO fees and insurance costs
- No impact on business operations
FAQs
No, but it is enforced by major card schemes like Visa and Mastercard and is considered the global industry standard. Non-compliance can lead to significant repercussions, including the revocation of merchant privileges.
You need an existing payment gateway with e-commerce enabled. If you can accept online payments, you have e-commerce enabled.
No, UCPayd is designed to ensure no customer details are stored on the platform. Your payment gateway provider will have reporting available for transactions.
Yes, but you will need to perform the API integration yourself. Contact your account manager for documentation and API details.
UCPayd functions like a three-way call, masking keypad tones to prevent card details from being captured on call recordings.
No, UCPayd masks the DTMF tones, so pause/resume functionality is not necessary.
Yes, UCPayd masks the DTMF tones to ensure card numbers are not captured on recordings.
UCPayd supports a wide range of payment gateways and is integrating with new ones weekly. Check the supported list for details.
UCPayd supports a wide range of payment gateways and is integrating with new ones weekly. Check the supported list for details.
No, staff must be trained and diligent in using the technology to ensure compliance. Verbal card details collection is not compliant.
Get Started Today
Don’t let security risks compromise your business. Embrace the power of UCPayd with StartCloud. We’re here to help your Perth-based small business thrive by ensuring secure, PCI-DSS compliant phone payments.
Contact us today to learn more about how UCPayd can enhance your business’s security and customer trust.
GET A FREE CONSULTATION WITH ONE OF OUR STAFF
Book a meeting StartCloud
Book a meeting with StartCloud using Microsoft Bookings to get personalised advice and solutions for all your IT and communication service needs. It’s fast, easy, and convenient!
