Privacy Policy

This Policy was last reviewed and updated on: May 2024



Start Technologies Pty Ltd trading as StartCloud (“we”, “our”, “us”) is committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.


What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.


What personal information do we collect?

To provide our customers with our products and services, we may collect and use personal information about you and others. If we do not receive all the requested personal information, we might be unable to supply our products and services.

The personal information we collect about you may include:

  • Names
  • Addresses
  • Phone numbers
  • Email addresses
  • Profession or occupation
  • Credit card details (for purchasing products or services from us)
  • Other contact details
  • Additionally, we collect resumes and work history details from potential employees.

Non-personal information

We may also collect non-personal information, including but not limited to:

  • Browser type and version
  • Operating system
  • IP address
  • Website usage data

Information under law

We may be obligated to collect personal information under the Telecommunications Act 1997 and its associated regulations. Information pertaining to an individual or a communication involving an individual may need to be collected under the ‘data retention’ provisions of the Telecommunications (Interception and Access) Act 1979 (‘Data Retention Law’).

Data retained under this law includes subscriber and account details, telecommunication device information, the source and destination of communications, the date and time of communications and connections, the type of communication or service used, and location details.


How we collect information

We collect personal information through various means, including:

  • Direct interactions (e.g., when you contact us or use our services)
  • Online forms (e.g., contact forms, subscription forms)
  • Automated technologies (e.g., cookies and similar tracking technologies)

Use of information

We use the collected information for the following purposes:

  • To provide, operate, and maintain our services
  • To manage client relationships
  • To process transactions and send related information
  • To improve our website, products, and services
  • To communicate with you, including sending promotional materials
  • To comply with legal obligations

Disclosure of information

We may disclose your personal information to:

  • Our employees, contractors, and affiliates who need the information to assist us in providing our services
  • Third-party service providers who perform services on our behalf, such as payment processing and data analysis
  • Legal authorities if required by law or to protect our legal rights

Data security

We implement a variety of security measures to ensure the safety of your personal information. These include physical, electronic, and managerial procedures to protect against unauthorised access, disclosure, alteration, or destruction of personal information.


Access and correction

You have the right to access and correct your personal information held by us. If you wish to exercise this right, please contact us at 08 6285 0001 or email at



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Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. We will notify you of any significant changes by posting the new policy on our website.